Privacy policy

PRIVACY POLICY

Last updated: April 30, 2025


This Privacy Policy describes how Nuvio Home (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from nuviohome.com (the “Site”) or otherwise interact with us (the “Services”).


By using our Services, you consent to the practices described below. If you disagree, please do not use the Site.

 

 

 

1. CHANGES TO THIS POLICY

 


We may update this policy periodically to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with an updated “Last updated” date.

 

 

 

2. PERSONAL INFORMATION WE COLLECT

 


We collect personal information in the following categories:


A. Information You Provide:

 

  • Contact information (name, email, phone number, shipping/billing address)

  • Order details (items purchased, payment confirmation, transaction ID)

  • Account login credentials (if applicable)

  • Customer support communications

 


B. Information Automatically Collected (Usage Data):

 

  • IP address, browser type, device ID

  • Pages viewed, referring/exit URLs

  • Time spent on pages and click activity

    Collected using cookies, pixels, and similar technologies.

 


C. Information from Third Parties:

 

  • Shopify (eCommerce platform)

  • Payment processors (Stripe, PayPal, etc.)

  • Analytics/Ad services (e.g., Meta, Google)

 


We treat third-party data in accordance with this Privacy Policy.

 

 

 

3. HOW WE USE YOUR INFORMATION

 

 

  • To process and fulfill orders

  • To create, manage, and secure accounts

  • To provide customer support

  • To send order and delivery updates

  • To personalize marketing and advertising

  • To detect and prevent fraud or misuse

  • To improve and optimize our website and services

 

 

 

 

4. COOKIES & TRACKING TECHNOLOGIES

 


We use cookies and similar tools to:

 

  • Remember user preferences

  • Analyze traffic and usage trends

  • Tailor ads and improve marketing

 


You can manage cookie settings in your browser. Our Site also honors the Global Privacy Control (GPC) signal to limit tracking and data sharing.


For more on Shopify’s cookie use, visit: https://www.shopify.com/legal/cookies

 

 

 

5. HOW WE DISCLOSE YOUR INFORMATION

 


We may disclose your information to:

 

  • Vendors & Partners (e.g., payment processors, shipping partners, IT service providers)

  • Marketing Platforms (to personalize and deliver ads)

  • Affiliates and internal entities

  • Legal authorities if required by law or to enforce our terms

  • Business transfers, such as mergers or acquisitions

 


We may “share” or “sell” (as defined under California law) your data for advertising purposes.

 

 

 

6. DISCLOSURE TABLE (Past 12 Months)

 

Category of Personal Info

Shared With

Identifiers (e.g., name, email, IP)

Vendors, Marketing Partners

Commercial Info (e.g., purchase history)

Vendors, Marketing Partners

Internet/Usage Data

Analytics Providers, Marketing Partners

Geolocation

Service Providers (based on IP)

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

 

 

 

7. RETENTION TIMEFRAMES

 


We retain your data based on the type of information and the purpose for which it was collected:

 

  • Order information: 7 years (for tax and accounting compliance)

  • Account information: Until you request deletion or your account becomes inactive for 24 months

  • Marketing preferences: Retained until you opt out

  • Customer support messages: 3 years

  • Usage data (e.g., cookies): Up to 26 months, depending on the tool

 


After expiration, your data is securely deleted or anonymized.

 

 

 

8. YOUR RIGHTS

 


Depending on your location, you may have the right to:

 

  • Access or receive a copy of your data

  • Request correction or deletion

  • Opt-out of marketing or data sharing

  • Restrict or object to processing

  • Withdraw consent

  • Appeal a denial

  • File a complaint with your data protection authority

 


To exercise these rights, contact us at support@nuviohome.com. We may verify your identity before processing your request.

 

 

 

9. INTERNATIONAL DATA TRANSFERS

 


We may store or process your data outside your country, including in the U.S., Canada, and Europe.

We rely on Standard Contractual Clauses and other legal mechanisms to safeguard transfers.

 

 

 

10. CHILDREN’S DATA

 


Our Services are not intended for children. We do not knowingly collect personal information from users under 16. Contact us to request deletion if we have unintentionally received such data.

 

 

 

11. CONTACT US

 


For any privacy-related questions or to exercise your rights, contact:


Email: support@nuviohome.com

Subject line: Privacy Request – [Your Name]